INSIDE SALES REP

Toronto, ON, CA

Beacon Roofing Supply, Inc. is a vibrant and face-paced environment where self-motivation, passion and resourcefulness are rewarded. We are one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has 589 locations in 50 US states and 6 Canadian provinces and more than 8500 employees. We are known throughout the building supply industry for having the best team, integrity, exceptional service and quality building products.

Beacon Roofing Supply is publicly traded on the NASDAQ stock market under the symbol BECN. In June of 2006, Beacon Roofing Supply was named to the NASDAQ Global Select Market.

We are looking for bright minds that share a passion for sales and can deliver on expectations. If you are ready for this challenge, please apply today!

 

We are currently seeking an experienced Inside Sales Candidate specializing in Residential and Commercial Roofing products for our location of Concord, ON.

 

The Inside Sales positions primary role is to service existing customers. Essential duties and responsibilities include the following. Other duties may be assigned.

 

Description

- Provide excellent customer service using professional communication skills.

- Primary responsibilities - order taking, delivery scheduling, and assisting walk in counter sale customers.

- Set and authorize delivery dates based on knowledge of delivery schedules and staffing levels.

- Ensure accurate computer transactions.

- Maintain customer relations through phone goodwill to existing customers.

- Emphasize company expertise and use your application, installation and product knowledge to up-sell the customer appropriately.

- Possess ability to overcome objections or concerns of potential customers by utilizing technical expertise

- Maintain and convey all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.

- Handle incoming customer complaints in a prompt and courteous manner;

- Attend to all training sessions for inside sales representatives.

- Support Beacon’s strong safety culture.

 

This is a permanent position which offers competitive wages, health, dental, life insurance and RRSP collective plan.

 

Requirements

· 2 years’ experience in customer service and inside sales, construction industry experience strongly preferred

· Ability to work under pressure and be multi-tasking

· Strong knowledge of Word, Excel and Outlook. Experience with Mincron and/or AS-400 would be an asset.

· Experience in project management and business administration would be an asset.

· Ability to look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.

· Clear communication skills

· Strong ability in negotiation and problem-solving techniques.

Beacon's competitive advantage is our people and our value proposition is the differentiator. 

-— Christopher Harrison
Executive Vice President and Chief Human Resources Officer