Learning and Development Specialist

Job purpose

The Learning & Development Specialist will be responsible for creating training content for IT programs and company initiatives utilized throughout Beacon.  Responsibilities of team members include developing, designing, writing, & delivering training programs that include video, documentation, virtual live sessions, and in-person training for IT programs and company initiatives. This role will also participate in on-site ERP training and implementation as needed. 

Duties and responsibilities

• Design and deliver training curriculum for specific IT programs and company initiatives
• Script and record training content for IT programs and company initiatives for end users
• Write and publish end user documentation including manuals & learning manuals for intranet and knowledge base
• Seek out innovative and creative strategies for creation and delivery of IT training and company initiatives
• Design promotional materials for IT programs and company initiatives
• Learn new IT programs, company processes, and training technology tools
• Train users on ERP functions and 3rd party applications (as needed)
• Provide IT training and support effort of acquired companies
• Review help tickets related to IT programs providing instructions and problem-solving solutions
• Develop solid relationships with management, functional departments, and the field to leverage IT support resources
• Maintain an exceptional level of knowledge and thorough understanding of the company’s systems and processes
• Other duties and special assignments as required

Qualifications

• Excellent communication, relationship building, and problem-solving skills – both written and verbal
• Experience with delivering training and support desk duties or equivalent
• Strong understanding of and experience with enterprise technologies
• Demonstrate strong writing and editing skills
• Demonstrable analytical, interpersonal and communication skills – both written and verbal
• Strong understanding of e-learning design, training programs and video creation
• Experience with TechSmith Camtasia, Adobe Connect, Microsoft SharePoint & Articulate Storyline strongly preferred
• Experience with large-scale technology implementations preferred
• BA/BS or equivalent work experience
• Willingness to travel