IT Manager, Branch Voice & Data

Herndon, VA, US

Job Title: IT Manager (Branch Voice & Data)

Reports to: Director, IT

Location: Herndon, VA

About Our Team and This Role:

Our employees are our greatest asset. We want them to be happy, healthy, and safe as partners in our success.

 

The Branch Voice and Data team is tasked with implementing and maintaining remote office infrastructure required to access critical Business information systems. In this position you will be part of our IT organization and work with 550+ branches across the US and Canada. This role may require the ideal candidate to travel and have availability in the evenings or weekends.

 

What You Will Be Working On:

  • Deliver exceptional customer service through evaluating and responding to production system problems and questions.
  • Oversee day to day operations of the Branch Voice and Data team.
  • Maintain department goals and service level agreement for Incident Management.
  • Have effective verbal and written communication skills for the purpose of providing information to team members, management, and staff. Ability to communicate in non-technical terms to non-technical people.
  • Develop, enhance and leverage your leadership and project management skills by participating on large, medium, or small project teams focused on delivering business solutions that positively impact the bottom line.
  • Keep current on new technologies, business initiatives and staff productivity tools.

 

What You Will Need to Be Successful in This Role:  

  • 10 or more years of experience developing, optimizing and supporting a corporate technical infrastructure.
  • Related technical certification, or degree in one of the following fields:
  • Information Technology
  • Science or Computer Science
  • Management
  • Advanced knowledge of LAN/WAN concepts.
  • Ability to implement solutions and manage large scale networks running Cisco systems.
  • Experience with installing, configuring and managing Cisco SD WAN (Viptela).
  • Experience with Mitel (ShoreTel) systems and Telecom concepts (i.e. VoIP, Analog Trunks, PRI Trunks, SIP trunks).
  • Professional, hardworking, positive attitude with a willingness to learn and apply multiple technologies to creatively exceed the customer’s expectations and drive business value.
  • Excellent listening, written and oral communication skills with a strong desire to deliver exceptional customer service to the user community.
  • Work effectively in a team environment and demonstrate high ethical standards.
  • Quick learner with strong analytical, problem solving skills that can produce quality work in a timely fashion.
  • Time & work management skills that involve prioritizing multiple tasks to effectively deliver results.
  • Demonstrate high levels of motivation and initiative and is comfortable in a high paced, get it done environment.


 EEO Statement: We are an equal employment opportunity employer.

About Beacon: Founded in 1928, Beacon is a Fortune 500, publicly-traded distributor of residential and commercial building products in North America, operating over 500 branches throughout all 50 states in the U.S. and 6 provinces in Canada. Beacon serves an extensive base of over 110,000 customers, utilizing its vast branch network and diverse service offerings to provide high-quality products and support throughout the entire business lifecycle. Beacon offers its own private label brand, TRI-BUILT, and has a proprietary digital account management suite, Beacon Pro+, which allows customers to manage their businesses online. Beacon’s stock is traded on the Nasdaq Global Select Market under the ticker symbol BECN. To learn more about Beacon, please visit www.becn.com

Beacon's competitive advantage is our people and our value proposition is the differentiator. 

-— Christopher Harrison
Executive Vice President and Chief Human Resources Officer