DIRECTOR, eCOMMERCE

Herndon, VA, US

The Director, eCommerce is a leadership role, tasked with accelerating Beacon’s digital growth and adoption. This individual will have responsibility for defining and executing a data-driven, customer-centric web and mobile app strategy, with a focus on the eCommerce experience (PRO+). The Director will work cross-functionally to deliver a roadmap that delights our customers and aligns with overall company goals and targets. The role will have several direct reports in key areas to execute core strategies.

 

Duties and responsibilities

 

  • Develop an in-depth understanding of the Beacon PRO+ customer segments to drive innovations and prioritization of features
  • Work closely with Analytics, Market Research, UX, IT and the field to ensure the PRO+ team has the knowledge, resources, and technologies to build an in-depth understanding of how customers use PRO+
  • Help drive the short and long-term PRO+ strategy, create PRO+ web and mobile app roadmaps, and oversee end-to-end implementation
  • Execute on roadmaps with UX, Analytics, IT, Marketing, Sales, and other internal and external partners
  • Develop, define, and document new features and functionality to increase customer conversion, growth, and engagement to support business goals
  • Research new opportunities and partnerships that will improve the customer experience and/or platform performance
  • Drive organizational alignment on web and mobile-specific experiences and investments to ensure a high-quality customer experience across touchpoints
  • Evaluate and select vendor technologies based on multi-year strategy
  • Prioritize and balance trade-offs between product capabilities and technical debt
  • Lead team which includes Product Managers, Content Managers, Catalog Managers, and PRO+ Customer Service Representatives
  • Mentor and coach team members, empowering them to make informed decisions that deliver customer value and positively impact the business
  • Ensure Product, UX and Development teams balance finding viable solutions with delivering a high-quality customer experience
  • Identify gaps in the PRO+ team and work with HR and recruiting to hire high-performing team members
  • Collaborate with a cross-functional team to define product rollouts, schedules, and budgets
  • Partner with Sales & Marketing to facilitate training, communication, change management and ensure high levels of field and engagement
  • Create key performance indicators (KPIs) to measure adoption and define business acceptance criteria for launch
  • Serve as the PRO+ lead for PI and sprint planning, scrum and project management, and vendor and technology assessments
  • Ensure that vendors are held to a defined standard
  • Partner with IT to enhance our end-to-end development practices and operations

 

Qualifications

 

  • Bachelor’s degree in Marketing, Information Technology, Business Administration, or relevant field
  • 8+ years of experience in digital product management with increasing levels of responsibility; B2B experience a plus
  • 2+ years of experience in mobile product management/ownership
  • Experience working with Agile methods; Jira expertise preferred
  • Proven record of leading high performing teams to develop delightful digital product experiences/features
  • Self-directed, hands-on, and get-it-done mindset
  • High commitment to employee growth and development
  • Ability to find solutions and deliver high quality outcomes in complex environments
  • Expertise in user-centered design principles and best practices
  • Successful collaboration with web and mobile developers, UX designers, as well as digital and technology leaders
  • Experience with digital content management and Content Management Systems
  • Proficient skill with Personal Computer Microsoft applications (Word, Excel, Outlook, and PowerPoint)
  • Professional written and verbal communication skills
  • Comprehensive knowledge of business acumen, financial concepts, and procedures

 

Working conditions

 

  • Moderate travel requirements as needed for business purposes
  • Working space will be in a quiet open environment seated within a cubical
  • Work assignments may be completed remotely and/or available company offices/branches within respective markets

 

Physical requirements

 

  • Prolonged periods sitting at a desk and working on a computer and/or keyboard
  • Heavy methods of verbal and auditory communication via phone, virtual calls, and/or email


“Our goal at Beacon is to cultivate an environment where all ideas are welcomed, and all our people feel empowered.”


Nearest Major Market: Washington DC