Inside Sales/Counter Representative

Fredericksburg, VA, US

Job Description

  • Receive and process requests directly from customers (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations
  • Plan and implement telemarketing and prospecting objectives
  • Quickly and smoothly resolve customer complaints and problems
  • Engage in specialty purchasing (when applicable)
  • Coordinate delivery and/or pick up of customer orders with operations teams
  • Provide support to Outside Sales force (also serve as a backup)
  • Generate price quotations in a timely manner
  • Responsible for adhering to policies of the customer financial services
  • Maintain accurate and up to date "open order" files in computer system
  • Maintain adequate supply of product samples and literature
  • Adhere to pricing guidelines established by Branch Manager
  • Review all orders to forecast additional customer needs
  • Interact with sister branches when necessary on inventory issues and deliveries
  • Work with Replenishers to achieve the best product line
  • Handle cash reconciliation of register tape and Trend reporting documents
  • Maintain adequate stock of Tool Rack items with accurate pricing
  • Maintain adequate product stock at branch location
  • Responsible for setup and maintenance of store displays
  • Sustain a working technical knowledge of, Branch Specific, Beacon Building Products
  • Review job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel
  • Perform other duties as assigned

 

Requirements

  • Previous front-line customer service experience
  • Previous customer service experience (building products industry preferred)
  • Must be able to communicate and follow-up with co-workers, customers and vendors
  • Must be able to learn and retain vast amounts of product information

 

 Preferences

Knowledge in Building Materials

Experience in a team-based environment

Beacon's competitive advantage is our people and our value proposition is the differentiator. 

-— Christopher Harrison
Executive Vice President and Chief Human Resources Officer 


Nearest Major Market: Washington DC