RSA Dispatcher

Charlotte, NC, US

The RSA Dispatcher’s primary responsibility is to coordinate the scheduling of trucks / drivers to meet the delivery needs of an assigned multi-branch territory (external / internal) in the most efficient manner possible. Secondary function is to act as a reliable communication link between the branch and customers.



• Act as a key leader in management to ensure optimum communications between the Branch Management, Operations Management, Sales and customers in an assigned service area. • Utilize ONPoint to schedule all deliveries and transfers for assigned cluster of branches • Manage, plan, organize, coordinate, and schedule Drivers and Helpers based on customers, location, and materials • Determine adequate jobsite time durations for each delivery • Review orders and ensure delivery information is correct (Promise Dates, Delivery Addresses, Delivery Types, etc.); communicate any changes required to appropriate sales person • Communicate schedule to home branch and satellite branches; make any / all required changes • Monitor the progress of all deliveries via GPS data • Resolve delivery issues and/or provide additional guidance and directions as needed • Manage truckload weight limits to be within DOT regulations • Counsel Regional/District Management on areas where we can improve driver/fleet efficiency and customer service • Identify risk areas and present solutions to management • Manage the delivery process for multiple locations • Adhere to and promote all Beacon’s safety standards • Maintain adherence to union contracts (where applicable) • Performs other duties as assigned

“Our goal at Beacon is to cultivate an environment where all ideas are welcomed, and all our people feel empowered.”

Nearest Major Market: Charlotte